Multi-Location Retail

End-to-end retail technology execution and support at a national scale.

As a hardware reseller and managed services partner, MFS sources, deploys and supports the technology your stores run on—through upgrades, openings, large-scale rollouts and maintenance.

Retail technology services that go above and beyond your checkout.

Running multiple retail locations means payment terminals are only one part of your technology ecosystem. Networks, kiosks and digital displays all have to stay operational through upgrades, maintenance, repairs and new store openings. Having one partner manage technology across all sites helps minimize downtime, reduce vendor complexity and keep your teams focused on running the business. Talk to an expert

A consistent approach that brings clarity and calm to every rollout.

Pilot first

Complex deployments start with pilot installs to test the approach, work out the details and confirm what's needed before rolling out broadly.

Document everything

What works in the pilot becomes the playbook. Step-by-step procedures, photos, diagrams and checklists mean every technician runs the same process at every site.

Deploy with oversight

Large rollouts get structured check-ins—often daily—to catch issues early and maintain consistent quality. Smaller projects get the same attention.

Refine and scale

Feedback from the field informs the process. The work gets faster and tighter as it scales, without disrupting your stores along the way.

350+

Highly trained field and bench technicians across Canada.

95%

of Canadian postal codes
covered on-site.

95+

Depots across Canada for
fast local response.

Discount and big box

Hardware

Grocery

Pharmacy and health

Convenience

Apparel and specialty

Sporting goods

Financial services

Coast-to-coast coverage meets seamless execution, from rollout to repair.

One partner.
One call.

From the first call to final resolution, one team owns the engagement. MFS handles Level 1 triage centrally and coordinates everything behind the scenes—so you're not managing vendors, you're running your stores.

National scale with local reach.

95+ depots and 95% of Canadian postal codes covered on-site. Proven execution for thousands of locations nationwide—wherever retail operations are, Moneris Field Services can respond fast.

White-glove service at every stage.

Dedicated project and service managers guide each engagement from scoping through delivery and maintenance. Long-term relationships and scheduling flexibility mean major retail banners return project after project.

Canadian repair centres for faster turnarounds.

Repair centres in Montreal and Calgary keep equipment in-country. Faster turnaround times reduce operational risk, lower costs and get hardware back in service before downtime affects sales.

End-to-end management, from installation through ongoing operations.

MFS manages the full equipment lifecycle, so your stores see less disruption and technology continues to perform long after go-live.

Hardware is sourced from trusted vendor partners and staged at an MFS depot before anyone sets foot in a store. Getting it right before deployment means fewer issues on-site and faster installs across multiple locations.

350+ trained field technicians across Canada handle on-site installation. Staff training is built in, so teams are ready to use new equipment from day one.

Break/fix support, warranty coordination and proactive maintenance keep your stores running. Canadian repair centres in Montreal and Calgary mean faster turnaround and lower costs than sending hardware out of the country.

Cabling and connectivity are set up on-site alongside equipment installation. Network reliability and failover are built in from the start, so your stores aren't left exposed during their busiest periods.

A single team coordinates everything—procurement, staging, installation and post-deployment support—one contact for the full rollout, with regular updates and consistent delivery across every location.

Asset tracking and inventory reporting throughout the equipment's useful life. Repair and refurbishment where possible, responsible recycling and disposal when it's time—reducing electronic waste across Canadian retail operations.

Talk to an expert

Modernize and scale.

From upgrading customer-facing equipment to rolling out technology across new store openings, MFS manages large-scale deployments end-to-end—every site consistent, on time and on brief.

Simplify support.

MFS simplifies operations with a single partner responsible for sourcing, deployment, support and repair. When POS failures, network outages or peripheral issues occur, on-site technicians respond quickly to resolve them, while failover options help keep operations running.

Extend equipment life and reduce waste.

Canadian repair centres refurbish and repair rather than replace wherever possible—extending the useful life of in-store equipment, reducing electronic waste and lowering the total cost of ownership across every location.

AI retail systems and apps

Self-serve kiosks

RFID systems

Electronic shelf labels

Digital signage

POS systems and peripherals

Network cabling and infrastructure

Enterprise software

Our trusted technology partners.

We’re proud to partner with top-tier providers to source the right hardware and software, tailored to your business needs.

Frequently asked questions.

Do retailers need to use Moneris for payments to use Moneris Field Services? What retail services does Moneris Field Services offer?

Moneris Field Services offers a full range of retail field services, including equipment sourcing, installation and deployment, repair and maintenance, break/fix support, network and cabling services, project management for large-scale rollouts and asset and equipment lifecycle management. Services can be delivered as one-time projects or as ongoing managed services.

How quickly can Moneris Field Services respond to retail service requests? What makes Moneris Field Services different from other retail field service providers?

A few things stand out. First, the methodology: every complex deployment starts with a pilot, moves to documented procedures and runs with structured daily check-ins. That means fewer surprises at scale. Second, full ownership—MFS handles Level 1 triage centrally, coordinates vendors and owns the outcome from first call to resolution. And third, Canadian repair centres that keep hardware in-country for faster turnaround and lower costs.

How does Moneris Field Services stay current with emerging retail technologies and innovations?

Moneris Field Services works closely with leading technology partners and manufacturers to stay aligned with emerging retail innovations. Through partnerships with providers such as Elo and others in the retail technology ecosystem, Moneris Field Services supports the deployment and maintenance of modern in-store solutions, including mobile tools for associates, intelligent inventory solutions and next-generation retail applications.

Does Moneris Field Services offer repair, refurbishment and equipment lifecycle management for retail technology?

Yes. Moneris Field Services provides repair, refurbishment and full lifecycle management of retail technology equipment. With Canadian-based repair centres, Moneris Field Services helps retailers extend the life of their equipment, reduce replacement costs and minimize operational risk. Services include asset tracking, repair and maintenance, refurbishment and coordinated lifecycle support across all store locations.

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