About us

About Moneris Field Services

Moneris Field Services is your trusted partner for worry-free deployment, onsite services, and eco-friendly solutions to extend the lifetime and uptime of your electronic equipment.
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Moneris Field Services has proudly served Canadian businesses for over 40 years.

From coast to coast, we’re your full-service solution for sourcing, installation, repair, and onsite services, providing ongoing support for payment, lottery & gaming, transit, commerce solutions, and more.

As a leading field service provider, we specialize in delivering exceptional support across Canada.

Milestones

We’ve been honing our expertise for over 40 years. Here are some key moments in Moneris Field Services’ history.

  • 2025

    Moneris Field Services

    Moneris Field Services continues to serve Canadian businesses, providing support beyond payment terminals, to include lottery and gaming, transit and unattended, and other emerging technologies.

  • 2008

    Moneris

    Moneris acquires Keycorp as the servicing arm for its payment and commerce solutions. Moneris Field Services is born

  • 2006

    Keycorp

    Optimal is acquired by Keycorp, whose key focus is payment processing and repair of payment terminals.

  • 2003

    Optimal

    RBA is acquired by Optimal and pivots its focus to on on-site services and supporting emerging technologies, like self-checkout.

  • 2000

    RBA + Moneris

    RBA participates in the activation of Moneris by transferring its existing contracts with RBC & BMO, to a single agreement with Moneris.

  • 1994

    RBA

    RBA extends its services to the world of lottery & gaming.

  • 1986

    RBA

    RBA signs its first of multiple national banking terminal support contracts.

  • 1980

    RBA

    Richard Besner creates RBA, a national on-site maintenance organization for mainframe computers & peripherals.

Moneris Field Services prioritizes sustainable development

Reducing our carbon footprint is a top priority. We’re continuously making efforts to reduce greenhouse emissions, including:

  • For over a decade, we have been working to extend the lifecycle of our terminals, maintaining 99.95% of devices received for repair in working order. 
  • Since 2021, 100% of our decommissioned payment terminals have been recycled by a certified Canadian company specializing in electronics recycling.  
  • Our Montreal facility has installed a solar wall and will be nearly carbon neutral by 2025.  

Our team

From coast to coast, our dedicated team of experts is committed to providing knowledgeable, friendly, and full-scale service.

Meet the team

The Moneris Field Services team includes 130 field technicians and technical support specialists, 25 call center representatives, 106 repair technicians, and 68 supply chain personnel working across seven facilities, including large-scale repair centers in Calgary and Montreal.

The people behind the support at our Calgary repair centre.

The people behind the support at our Montreal repair centre.

Our executive team

David Chamussy, Ing, MBA

SVP, Operations

With 29 years of experience across several industries, David has built a reputation for innovation in operation optimization, customer service, and merchant technology, while being a leader in sustainable development activities at Moneris.

François Comtois

Director, Repair Centers

Over 37 years, Francois has spent his career developing technical expertise across an array of fields. He’s also successfully fostered that expertise in others through his work with MFS.

Vince Tesa

Director, Field Services

With over 25 years of experience of Field Operations in Payment Processing, Gaming & Electronics, Vince has spent his career focusing on customer needs and finding new ways to exceed their expectations.

Maria Carmela DiCarlo

Director, Supply Chain

Maria brings over 25 years of experience in purchasing, optimizing logistics, managing vendor relationships, and implementing cost-saving initiatives. She’s equally passionate about each stage of the supply chain.

Normand Duplessis

Senior Manager, MFS Sales

Since the 1990s, Normand has been a key player in the field services industry—he even helped launch MFS. Today, he uses his skills and talent for relationship management to lead MFS’ dynamic sales team.

Sonia Zahabi

Business Development Manager

Sonia brings over 20 years of expertise to the table and is passionate about managing key sales accounts nationwide. She’s spearheaded successful sales strategies across several industries.

Scot Cardle

Business Development Manager

Scot has spent over 20 years in highly competitive, technology-based industries. At MFS, his proactive approach puts clients at the forefront and results in mutually beneficial business relationships. 

Jim Labonte

Business Development Manager

With a strong background in hardware sales, Jim loves learning about new solutions in retail, restaurant, and hospitality. He excels at building relationships with customers, peers, and partners.

Harry Cho

Business Development Manager

Over more than 30 years in Payment as a Service, Harry developed a sound knowledge of analysis, strategic planning, and complex problem solving. Today, he uses that knowledge to exceed customer expectations.

Stavroula (Voula) Demopoulos

Business Development Manager

With over 25 years of experience in sales, Voula has built a strong reputation with customers across several industries. She’s passionate about understanding client's needs, providing outstanding service and exceeding client expectations.

What we do

Services

Our team of experts will customize a solution to fit your unique needs, from project planning, equipment installation and setup, to maintenance, repair and eventual disposal.


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Industries

We have long-standing relationships with key players in lottery & gaming, transit, retail and professional services, hospitality, financial institutions and other categories.


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Equipment

We install, maintain, and perform repairs on a wide range of equipment, including POS and self-checkout, IT network equipment, transit ticketing machines and lottery terminals.


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Get in touch

Need electronic equipment deployment or support over the phone or onsite? Complete the form and a member of our team will reach out.

MONERIS and MONERIS & Design are registered trademarks of Moneris Solutions Corporation. All other marks appearing on this page are the property of their respective owners.